Returns & Exchanges

At Lancaster Cast Iron, we stand behind the quality of our American-made cookware and offer a 30-day return policy for unused products in their original packaging. We want to ensure you are completely satisfied with your heirloom-quality tools, so we make the exchange and return process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Shipping Label

  Once your request is approved, we will provide a prepaid shipping label via email to ensure your return is tracked and handled safely.

• 3.
  Pack Your Cookware

  Securely place the unused cast iron items in their original box with all protective padding to prevent damage during transit.

• 4.
  Receive Your Refund

  After our workshop inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.